Shipping policy

SHIPPING POLICY

Last Updated: 16/06/2026

 

1. Overview

This Shipping Policy outlines the estimated production, processing, and delivery timeframes for products purchased from South Shields FC Store, operated by Sports Logistics LTD.

All delivery and production timeframes provided are estimates only and may vary due to seasonal demand, supplier delays, courier disruptions, customs processing, weather conditions, or other circumstances beyond our control.

 

2. Delivery Locations

We currently deliver to the locations specified on our Website at checkout.

If delivery is required outside our standard delivery regions, please contact us before placing an order to discuss available shipping options.

Additional charges, customs duties, taxes, or import fees may apply for international shipments and are the responsibility of the customer unless otherwise stated.

 

3. Production & Delivery Timeframes

Estimated production and delivery times will be displayed on the Website where applicable.

Delivery estimates begin from the date of dispatch, not the date the order is placed.

All delivery dates are provided as guides only and are not guaranteed.

Bespoke, Personalised & Made-to-Order Products

Estimated production timeframe: 4-6 Weeks

These products are manufactured or customised specifically to customer requirements and therefore require additional production time before dispatch.

Decorated, Printed & Embroidered Products

Estimated production timeframe: 20-25 Working Days

This includes products requiring:

  • Embroidery
  • Heat transfer printing
  • DTF printing
  • Screen printing
  • Sublimation
  • Other custom decoration methods

Standard Stock Products

Estimated processing timeframe: 2-5 Working Days

These are products held in stock that do not require customisation before dispatch.

 

4. Shipping Methods

Shipping options and estimated transit times will be displayed during checkout.

Estimated transit times may vary depending on:

  • Delivery destination
  • Courier selected
  • Seasonal demand
  • Local carrier performance

Where available, tracking information will be provided once an order has been dispatched.

Some delivery services may require a signature upon delivery.

 

5. Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

Orders placed outside business hours will begin processing on the next working day.

During peak periods, processing times may be extended.

 

6. Split Shipments

Orders containing a combination of stock, personalised, bespoke, decorated, or supplier-direct products may be dispatched separately.

Where practical, customers will be notified if an order is expected to arrive in multiple shipments.

Additional shipping charges will not be applied unless disclosed at checkout.

 

7. Shipping Costs

Shipping costs are calculated during checkout based on factors such as:

  • Delivery destination
  • Order value
  • Order weight
  • Product dimensions
  • Courier service selected

All shipping costs will be displayed before payment is completed.

 

8. Delays

While we aim to meet all estimated delivery dates, delays may occur due to circumstances beyond our reasonable control.

Examples include:

  • Courier delays
  • Severe weather
  • Customs inspections
  • Supplier shortages
  • Industrial action
  • Peak seasonal demand

We shall not be liable for delays caused by events outside our reasonable control.

 

9. Customer Responsibilities

Customers are responsible for ensuring that:

  • Delivery information is accurate and complete.
  • A suitable person is available to receive deliveries where required.
  • Any delivery instructions provided are accurate.

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.

 

10. Lost, Missing or Delayed Deliveries

If you believe your order has been lost, significantly delayed, or has not arrived within the expected timeframe, please contact our customer service team as soon as possible.

We may need to allow sufficient time for courier investigations before a replacement or refund can be considered.

 

11. Damaged Deliveries

If your order arrives damaged:

  1. Inspect the package upon delivery.
  2. Take photographs of any visible damage.
  3. Contact us as soon as reasonably possible and, where possible, within 48 hours of delivery.
  4. Retain all packaging materials until the issue has been resolved.

Failure to report transit damage promptly may affect our ability to investigate claims with the courier.

 

12. Risk & Ownership

Risk in products passes to the customer upon delivery to the specified delivery address.

Ownership of goods remains with Sports Logistics LTD until full payment has been received and cleared.

 

13. Changes to this Policy

We reserve the right to update or amend this Shipping Policy at any time.

Any changes will take effect immediately upon publication on the Website.

 

14. Contact Us

If you have any questions regarding shipping, deliveries, or this Policy, please contact:

 

Sports Logistics Ltd
The Buffer Depot
Thirsk
North Yorkshire
YO7 1QY

Email: sales@teamkits.com
Telephone: +44 (0)20 7167 8802

 

Sports Logistics Ltd operates the South Shields FC Store and acts as the data controller for personal data collected through this website.