Refund policy

RETURNS & REFUND POLICY

Last Updated: 16/06/2026

 

1. Overview

This website South Shields FC Store is operated by Sports Logistics Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales.

Sports Logistics Ltd is responsible for the operation of this website, the processing of orders placed through it, and the handling of any personal data collected through it.

By placing an order through our Website, you agree to the terms outlined in this Policy.

 

2. Change of Mind Returns

Standard Products

If you have purchased a standard, non-personalised item, you may be entitled to return it in accordance with applicable consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with all original packaging, labels, and accessories where applicable.
  • Return requests must be made within the applicable statutory cancellation period or any extended period offered by the Company.

Customers are responsible for return shipping costs unless otherwise stated.

Any original delivery charges may be non-refundable unless required by law.

 

3. Bespoke, Personalised & Made-to-Order Products

Due to the custom nature of these products, we do not accept returns, exchanges, or refunds for:

  • Personalised products
  • Customised products
  • Made-to-order products
  • Products manufactured or decorated specifically to customer requirements

This includes items featuring custom names, numbers, logos, branding, colours, artwork, or other customer-specified modifications.

Exceptions will only be made where the item is faulty, damaged, or incorrectly supplied.

 

4. Faulty, Damaged or Incorrect Items

Definition of a Faulty Item

A faulty item is a product that contains a manufacturing defect or arrives damaged in a manner that affects its intended use, appearance, or functionality.

Reporting a Fault

If you believe your item is faulty, damaged, or has been supplied incorrectly, you must:

  1. Contact our customer service team within 14 days of receiving your order.
  2. Provide your order number, proof of purchase, photographs, and a description of the issue.
  3. Follow any instructions provided by our customer service team regarding inspection or return.

Inspection Process

Returned items will be inspected upon receipt.

If the product is confirmed to be faulty, damaged, or incorrectly supplied, we may offer one of the following remedies:

  • Repair
  • Replacement
  • Store credit
  • Full or partial refund

The remedy offered will depend on the nature of the issue and applicable consumer rights.

Return Shipping Costs

Where a fault, damage, or fulfilment error is confirmed, we will reimburse or cover reasonable return shipping costs.

If the item is found not to be faulty, any return shipping costs may remain the customer's responsibility.

 

5. Non-Returnable Items

Unless faulty, damaged, or supplied incorrectly, the following items cannot be returned:

  • Personalised products
  • Bespoke products
  • Made-to-order products
  • Gift cards
  • Clearance or final sale items (where permitted by law)
  • Any products specifically identified as non-returnable at the time of purchase

 

6. Refunds

Where a refund is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on the payment provider.
  • We reserve the right to withhold refunds until returned goods have been received and inspected where applicable.

 

7. Customer Responsibilities

Customers are responsible for:

  • Checking products promptly upon delivery.
  • Ensuring all order details, including personalisation information, are correct before placing an order.
  • Contacting us as soon as possible if an issue is identified.

 

8. Exceptions

We reserve the right to make exceptions to this Policy at our discretion, including but not limited to circumstances involving:

  • Promotional campaigns
  • Customer goodwill gestures
  • Manufacturing issues
  • Other exceptional situations

Any exception granted shall not constitute a waiver of this Policy for future orders.

 

9. Policy Changes

We reserve the right to amend or update this Policy at any time.

Any changes will take effect upon publication on the Website. Customers are encouraged to review this Policy periodically.

 

10. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact:

 

Sports Logistics Ltd
The Buffer Depot
Thirsk
North Yorkshire
YO7 1QY

Email: sales@teamkits.com
Telephone: +44 (0)20 7167 8802

 

Sports Logistics Ltd operates the South Shields FC Store and acts as the data controller for personal data collected through this website.